Refund policy

RETURN AND REFUND POLICY

Returns

You may request a return within 14 days after your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To request a return, contact us at baenamt187@gmail.com with your order number and the reason for the return.

Do not send the product to our business address. After your return is approved, we will provide the correct return address and instructions.

Return Shipping

Customers are responsible for return shipping costs, except when the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery and include photos of the item and packaging. We will review the case and provide the appropriate solution.

Non-Returnable Items

We do not accept returns of:

- Used or damaged items
- Personal care products that have been opened
- Perishable products
- Customized products
- Gift cards
- Final sale items

Refunds

After the returned item is received and inspected, we will notify you whether the refund was approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear.

Cancellations

Orders can only be canceled before they are processed for shipping.

Contact

BAENASTORE
baenamt187@gmail.com